Privacy Policy — 711kiss

711kiss ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the 711kiss platform at 711kiss.org. This Privacy Policy sets out in a clear and transparent manner what personal data we collect from you, why we collect it, how we use and protect it, and the rights available to you as a data subject.

By registering an account, making a deposit, or otherwise using the 711kiss platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please do not use the 711kiss platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions.

For the purposes of applicable data protection legislation, 711kiss.org is the data controller responsible for your personal data collected via the 711kiss platform. You may contact us regarding any data protection matter using the contact details provided in Section 15 of this Policy.

We collect and process the following categories of personal data in connection with your use of the 711kiss platform:

• Registration Data: Full name, date of birth, email address, mobile phone number, and residential address provided at the time of account registration.
• Identity Verification (KYC) Data: Copies of government-issued identity documents such as your Malaysian MyKAD or passport, submitted as part of the mandatory Know Your Customer (KYC) process prior to withdrawal processing.
• Financial Data: Payment method details (e-wallet account identifiers, bank account numbers used for FPX transfers), deposit and withdrawal transaction records, wallet balance history, and bonus credit records. We do not store full payment card numbers on our servers.
• Gaming Activity Data: Records of all wagers placed, games played, bet amounts, outcomes, and session durations across all 711kiss game categories (slots, live casino, sportsbook, Toto 4D, e-sports).
• Technical Data: IP address, device type, operating system, browser type and version, and cookie identifiers collected automatically when you access the platform.
• Communications Data: Records of your interactions with the 711kiss customer support team via live chat and email, including the content of those communications.
• Responsible Gaming Data: Records of any deposit limits, loss limits, session limits, cool-off periods, or self-exclusion requests you have submitted, maintained for compliance and player protection purposes.

We collect personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or update your account profile.
• Automatically — through cookies, server logs, and analytics tools when you navigate the 711kiss website or use platform features.
• From third parties — from identity verification service providers engaged to assist with KYC compliance, and from payment processors confirming the status of deposit and withdrawal transactions.

We process your personal data for the following purposes and on the following legal bases:

• Contract Performance: To create and manage your account, process deposits and withdrawals, provide access to games, and fulfil our obligations under the Terms & Conditions.
• Legal Compliance: To fulfil our anti-money laundering (AML) obligations, verify player identity (KYC), maintain required transaction records, and comply with orders from regulatory or law enforcement authorities.
• Legitimate Interests: To detect and prevent fraud, account abuse, and prohibited conduct; to maintain platform security; to improve the gaming experience; and to manage responsible gaming obligations.
• Consent: To send you promotional communications about 711kiss offers, bonuses, and new game releases — where you have opted in to receive such communications. You may withdraw this consent at any time.

711kiss does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Game Providers: Certified game studios and live casino operators (e.g., Evolution Gaming, Pragmatic Play, PG Soft) may receive session-level data necessary to deliver game services. These providers are contractually required to maintain the confidentiality of player data.
• Payment Processors: FPX bank transfer operators, Touch 'n Go eWallet, and Boost receive payment instruction data necessary to process your transactions. All payment processors used by 711kiss are licensed and operate under data protection obligations.
• Identity Verification Providers: Third-party KYC service providers engaged to assist in verifying the identity documents you submit.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to relevant governmental, regulatory, or law enforcement bodies where we are legally required or permitted to do so, including in connection with AML investigations.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the successor entity, subject to equivalent privacy protections.

711kiss operates internationally and your personal data may be processed in jurisdictions outside of Malaysia. Where such transfers occur, we take appropriate measures — including contractual safeguards — to ensure that your data receives a level of protection consistent with this Privacy Policy and applicable data protection standards. By using the 711kiss platform, you consent to such international transfers where necessary for the delivery of our services.

8.1 711kiss implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• PCI-DSS compliant payment processing — we do not store raw payment card data on our infrastructure
• Role-based access controls limiting staff access to player data to those with a legitimate operational need
• Encrypted storage of sensitive account credentials
• Regular security audits and penetration testing of our platform infrastructure
• Incident response procedures to detect, contain, and notify in the event of a data breach

8.2 Notwithstanding the above, no method of data transmission over the internet is completely secure. You are responsible for maintaining the security of your own account credentials and for reporting any suspected unauthorised access to the 711kiss support team immediately.

9.1 We retain your personal data for as long as your account remains active and for a minimum period following account closure as required by applicable law and regulatory obligations:

• Account and identity data: Retained for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction.
• Responsible gaming records: Retained for the full duration of any self-exclusion period plus a minimum of 5 years post-exclusion, to prevent inadvertent re-registration.
• Customer support communications: Retained for 2 years from the date of the last communication, unless longer retention is required for dispute resolution purposes.

9.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10.1 711kiss uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. The categories of cookies we use are:

• Essential Cookies: Required for platform functionality, session authentication, and security. These cannot be disabled without affecting your ability to use the platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the platform, helping us identify areas for improvement. This data is not linked to individual identifiable players.
• Preference Cookies: Store your platform settings such as language preferences and display configuration between sessions.

10.2 711kiss does not use advertising or retargeting cookies that track your activity across third-party websites. You may manage cookie preferences through your browser settings, though disabling essential cookies may impair platform functionality.

Subject to applicable data protection law, you have the following rights with respect to your personal data held by 711kiss:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
• Right of Erasure: You may request deletion of your personal data where there is no longer a legitimate legal or contractual basis for retention. Note that certain data must be retained for AML and regulatory compliance purposes and cannot be deleted on request.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the 711kiss data team using the contact details in Section 15. We will respond to verified requests within 30 calendar days.

12.1 With your consent, 711kiss may send you communications about new games, bonus offers, promotions, and platform updates via email or in-platform notifications.

12.2 You may opt out of marketing communications at any time by updating your notification preferences in your account settings, or by contacting our support team. Opting out of marketing communications will not affect transactional or account-essential notifications such as deposit confirmations and withdrawal status updates.

12.3 711kiss does not share your contact details with third-party marketing organisations.

The 711kiss platform is strictly intended for users aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Where we become aware that an account has been registered by a person under 21, the account will be immediately suspended, all balances will be held pending investigation, and the personal data of the minor will be securely deleted or returned to the extent permitted by applicable law. Age verification is conducted as part of the KYC process and may be requested at any time.

711kiss reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to active account holders via email notification or a prominent notice on the platform, with a minimum of 14 days' notice prior to the changes taking effect. The revised policy will display an updated "Last Updated" date at the top of this page. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

For any enquiries regarding this Privacy Policy, to exercise your data protection rights, or to report a privacy concern, please contact the 711kiss data team:

• Live Chat: Available 24/7 via the live chat widget on the 711kiss platform — the fastest way to reach our team.
• Email: [email protected] — for data subject access requests or formal privacy enquiries, please mark your message with the subject "Privacy Request".

Our support team serves Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Kota Kinabalu and all regions of Malaysia in English, around the clock. We aim to acknowledge all formal data protection requests within 5 working days and to respond substantively within 30 calendar days.